Get in Touch
When your card has been retained by an ATM, time matters. Our team responds to inquiries during business hours, typically within two hours of receiving your message.
Contact Information
Business Hours
Monday through Friday
8:00 AM - 6:00 PM Australian Eastern Standard Time
Weekend and holiday inquiries are reviewed on the next business day. For urgent card security concerns outside business hours, contact your bank's emergency line directly.
Office Location
Level 14, Tower Building
327 Collins Street
Melbourne VIC 3000
Australia
Our services are delivered remotely. This is an administrative office, not a customer service location. All inquiries should be directed through email.
Service Coverage
We coordinate card retrieval services across all major Australian cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, and Darwin. Regional coverage varies by ATM operator partnership availability.
What to Expect
When you contact us about a card retention incident, please include the following information in your initial message:
- The location of the ATM where your card was retained
- The approximate date and time the retention occurred
- Which bank issued your card
- Whether you've already contacted your bank about the incident
- Your preferred service from our offerings
This information helps us begin coordination immediately rather than waiting for follow-up questions. The more details you provide upfront, the faster we can initiate the retrieval process.
For Urgent Situations
If your card retention happened within the last 24 hours and you need urgent assistance, indicate this clearly in the subject line of your email. We prioritize recent incidents because they typically have more recovery options available.
However, if you're currently experiencing what you believe to be fraudulent activity on your account, contact your bank's fraud department immediately. Do not wait to coordinate card retrieval through us. Account security takes precedence over card recovery in these situations.
Important Notice
Response times are based on business hour availability and may be affected by inquiry volume. We provide coordination services and cannot guarantee specific resolution outcomes or timelines. Our service does not constitute financial advice or banking services. For account security emergencies, contact your financial institution directly through their official channels. Email communications are not monitored continuously outside stated business hours.